Privacy Policy.

1. Introduction

C&N Pinnacle (Pty) Ltd ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws. By using our services, you consent to the collection and use of your information as outlined in this policy.

2. Information We Collect

We may collect the following types of information:

3. How We Use Your Information

We use your information to:

• check_circleProvide and manage our services as outlined in engagement letters.
• check_circleCommunicate with you about your inquiries, services, and updates.
• check_circleComply with legal and regulatory obligations (e.g., tax and reporting requirements).
• check_circleImprove our website, services, and client experience.
• check_circleSend marketing communications where you have consented to receive them.
• check_circleProtect our rights and interests in any legal proceedings.

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• check_circleContractual necessity: To fulfill our obligations under our engagement with you.
• check_circleLegal obligation: To comply with applicable laws and regulations.
• check_circleLegitimate interests: To improve our services, manage our business, and protect our rights.
• check_circleConsent: Where you have given explicit consent for specific processing activities.

5. Disclosure of Information

We do not sell or rent your personal information. We may share your information with:

• check_circleService providers and professional advisors who assist us in delivering our services (e.g., legal, IT, and software providers).
• check_circleRegulatory authorities and law enforcement where required by law.
• check_circleThird parties with your explicit consent.
• check_circleProfessional bodies and standard-setting organizations as required.

All third parties are bound by confidentiality obligations and may only use your information for the purposes for which it was shared.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• check_circleEncryption of data in transit and at rest where appropriate.
• check_circleAccess controls and authentication mechanisms.
• check_circleRegular security assessments and employee training.
• check_circleSecure storage and disposal of physical records.

While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

7. Cookies

Our website uses cookies to enhance your experience and collect analytics data. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings.

8. Your Rights

Under POPIA and applicable data protection laws, you have the right to:

• check_circleAccess your personal information held by us.
• check_circleRequest correction of inaccurate or incomplete information.
• check_circleRequest deletion of your information where legally permissible.
• check_circleObject to processing of your information for certain purposes.
• check_circleWithdraw consent where processing is based on consent.
• check_circleLodge a complaint with the Information Regulator.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Retention periods vary based on applicable laws and professional standards (typically 5-7 years for financial records).

10. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date. We encourage you to review this policy periodically.